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Odoo For Care - Privacy Policy

Last Updated: 16/12/2025

1. Introduction

Wolf Logic Ltd. ("we", "us", "our", or "Wolf Logic") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Odoo Care service ("Service" or "Services"), which is a Software-as-a-Service (SaaS) platform based on Odoo Community Edition.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you provide directly to us when you:

  • Account Registration: When you create an account, we collect information such as your name, email address, company name, phone number, and billing information.
  • User Profile: Information you provide to complete your user profile, including job title, department, and other professional information.
  • Customer Data: Any data, content, or information that you or your users submit, upload, or otherwise provide to the Service, including but not limited to:
    • Business records and documents
    • Customer and contact information
    • Transaction data
    • Care records and service logs
    • Any other data processed through the Odoo Care platform
  • Communications: When you contact us for support, send us emails, or communicate with us in any way, we collect the information you provide, including your contact details and the content of your communications.
  • Payment Information: When you subscribe to our Services, we collect billing information, including credit card details, billing address, and payment history. Payment processing is handled by third-party payment processors, and we do not store full credit card numbers on our servers.
2.2 Information We Collect Automatically

When you use our Services, we automatically collect certain information, including:

  • Usage Data: Information about how you access and use the Services, including pages viewed, features used, time spent, and actions taken.
  • Device Information: Information about your device, including IP address, browser type and version, operating system, device identifiers, and mobile network information.
  • Log Data: Server logs that may include IP addresses, access times, pages viewed, browser type, and referring website addresses.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your interactions with our Services. For more information, see Section 6 below.
2.3 Information from Third Parties

We may receive information about you from third-party services, including:

  • Authentication Services: If you choose to authenticate using third-party services (e.g., Google, Microsoft), we may receive your profile information from those services.
  • Integration Partners: If you integrate third-party services with Odoo Care, we may receive information from those services as configured by you.
  • Service Providers: We may receive information from service providers who assist us in providing the Services.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 To Provide and Maintain Our Services
  • To create and manage your account
  • To provide, operate, and maintain the Odoo Care platform
  • To process transactions and send related information
  • To provide customer support and respond to your inquiries
  • To send administrative information, such as updates, security alerts, and support messages
3.2 To Improve and Personalise Our Services
  • To understand how you use our Services and improve user experience
  • To develop new features and functionality
  • To personalise your experience and provide customised content
  • To conduct analytics and research
3.3 To Communicate With You
  • To send you marketing communications (with your consent, where required)
  • To respond to your comments, questions, and requests
  • To send you important notices about our Services, including changes to our terms, conditions, and policies
3.4 For Security and Compliance
  • To detect, prevent, and address technical issues, fraud, and security threats
  • To comply with legal obligations and enforce our terms and policies
  • To protect the rights, property, and safety of Wolf Logic, our users, and others
3.5 Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom (UK), we process your personal data based on the following legal grounds:

  • Contractual Necessity: To perform our contract with you and provide the Services
  • Legitimate Interests: To improve our Services, ensure security, and prevent fraud
  • Consent: Where you have provided consent for specific processing activities
  • Legal Obligation: To comply with applicable laws and regulations

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

4.1 With Your Consent

We may share your information when you have given us explicit consent to do so.

4.2 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

  • Cloud hosting and infrastructure providers
  • Payment processors
  • Email service providers
  • Analytics and monitoring services
  • Customer support tools
  • Security and fraud prevention services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.3 Business Transfers

If we are involved in a merger, acquisition, reorganisation, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government investigations).

4.5 Protection of Rights

We may disclose your information to protect and defend our rights, property, or safety, or that of our users or others, including to prevent fraud or abuse.

4.6 Aggregated or Anonymised Data

We may share aggregated or anonymised data that does not identify you personally for business, research, or statistical purposes.

5. Data Security

We implement appropriate technical and organisational security measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication mechanisms
  • Secure data centres and infrastructure
  • Employee training on data security and privacy

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your use of our Services. Cookies are small text files placed on your device when you visit our website.

6.1 Types of Cookies We Use
  • Essential Cookies: Required for the Services to function properly
  • Analytics Cookies: Help us understand how visitors interact with our Services
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Used to deliver relevant advertisements (with your consent)
6.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Services.

7. Data Retention

We retain your information for as long as necessary to:

  • Provide you with the Services
  • Fulfil the purposes described in this Privacy Policy
  • Comply with legal obligations
  • Resolve disputes and enforce our agreements

When you delete your account, we will delete or anonymise your personal information, except where we are required to retain it for legal purposes or legitimate business interests.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

8.1 General Rights
  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service
  • Objection: Object to processing of your personal information
  • Restriction: Request restriction of processing
  • Withdraw Consent: Withdraw consent where processing is based on consent
8.2 GDPR Rights (EEA/UK)

If you are located in the EEA or UK, you have the rights listed above under the General Data Protection Regulation (GDPR).

8.3 CCPA Rights (California)

If you are a California resident, you have the right to:

  • Know what personal information is collected, used, shared, or sold
  • Delete personal information held by us
  • Opt-out of the sale of personal information (we do not sell personal information)
  • Non-discrimination for exercising your privacy rights
8.4 Exercising Your Rights

To exercise your privacy rights, please contact us at [[email protected]] or use the contact information provided in Section 14. We will respond to your request within the timeframes required by applicable law.

We may require you to verify your identity before processing your request. If you are making a request on behalf of someone else, we may require proof of authorisation.

9. Data Controller/Processor

Under data protection laws such as the GDPR and CCPA:

  • Wolf Logic Ltd. is the "data controller" (or "business") of personal data we collect about our prospects, users, and customers, as described in Section 2.1 and 2.2 above.
  • Wolf Logic Ltd. is the "data processor" (or "service provider") of personal data contained in Customer Data that you or your users submit to the Odoo Care platform. We process such data on behalf of you (the "data controller") and in accordance with your instructions, subject to our Terms of Service and applicable data processing agreements.

You are solely responsible for:

  • Determining how you use our Services
  • Ensuring that individuals whose personal data is included in Customer Data have been provided with adequate notice and consent
  • Meeting all legal requirements applicable to the collection, use, and processing of data through our Services
  • Handling data subject rights requests from your users and other individuals whose data you process through the Services

If you would like to make requests regarding personal data we process as a data processor on your behalf, please contact your account administrator or us directly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer personal data from the EEA, UK, or other regions with data protection laws, we implement appropriate safeguards, including:

  • Standard Contractual Clauses approved by the European Commission
  • Other legally recognised transfer mechanisms

By using our Services, you consent to the transfer of your information to countries outside your country of residence.

11. Children's Privacy

Our Services are not intended for individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated Privacy Policy on our website
  • Sending an email to the address associated with your account
  • Displaying a prominent notice within the Services

The "Last Updated" date at the top of this Privacy Policy indicates when it was last revised. Your continued use of the Services after changes become effective constitutes your acceptance of the updated Privacy Policy.

13. Third-Party Links and Services

Our Services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to third-party websites or services. We encourage you to review the privacy policies of any third-party websites or services you access.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Wolf Logic Ltd.

  • Email: [email protected]
  • Address: C/O Grineaux Accountants Limited, 20 Market Hill, Southam, Warwickshire, United Kingdom, CV47 0HF
  • Phone:  01743 636 630

Data Protection Officer (if applicable):

15. Additional Information for Specific Jurisdictions

15.1 European Economic Area (EEA) and United Kingdom (UK)

If you are located in the EEA or UK, you have additional rights under the GDPR. Please refer to Section 8.2 for details on exercising these rights.

15.2 California

If you are a California resident, you have additional rights under the CCPA. Please refer to Section 8.3 for details. You can also contact us at [[email protected]] to exercise your rights.

15.3 Other Jurisdictions

We comply with applicable data protection laws in all jurisdictions where we operate. If you have questions about your rights under local laws, please contact us using the information in Section 14.

Effective Date: 16/12/2025

Last Updated: 16/12/2025